In this episode of BizBlend, host Sana explores the transformative power of conflict resolution with Alex Yaro, executive coach, mediator, and emotional intelligence expert. From his journey growing up in Ukraine to becoming a leading voice in negotiation and mediation, Alex shares invaluable tools for navigating difficult conversations in business and life. Learn how emotional intelligence can calm the brain's survival response and create space for deeper understanding. Discover Alex's 4C approach—Care, Clarity, Curiosity, and Choice—that helps leaders, entrepreneurs, and teams transform conflict into opportunity. This episode is a must-listen for anyone looking to build stronger, more empathetic relationships in the workplace.
About the Guest:
Alex Yaro is an executive coach, mediator, and conflict resolution trainer with expertise in emotional intelligence and negotiation. He teaches at Baruch and John Jay Colleges and has worked with leaders across finance, nonprofits, and media. Alex empowers individuals and teams to navigate conflict with empathy and clarity, fostering lasting resolutions that strengthen relationships.
Key Takeaways:
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Conflict is natural, but combat is optional.
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Emotional intelligence helps shift reactions from the amygdala to the prefrontal cortex.
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Alex’s 4C approach: Care for others' intentions, gain Clarity on your emotions, approach with Curiosity, and offer Choice in resolution.
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The “balcony view” allows you to step back and assess conflict objectively.
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Digital communication can distort emotions—clarify before assuming intent.
Connect with Alex Yaro:
Website: http://conflictyes.com/
LinkedIn: https://www.linkedin.com/in/alexyaroslavsky/
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