Tuesday Apr 15, 2025

Balancing Automation with Human Touch in Delivery Tech – Featuring Chris Heffernan of DLIVRD

In this forward-thinking episode of BizBlend, we sit down with Chris Heffernan, founder & CEO of DLIVRD, a white-label catering delivery platform operating in 170+ markets across North America. From a Philly cheesesteak shop in Florida to revolutionizing last-mile logistics, Chris shares his incredible entrepreneurial journey and the philosophy behind DLIVRD: “Automate what you can, humanize what’s important.”

We explore the future of last-mile delivery, driver empowerment, sustainability, and how AI can enhance—not replace—genuine human connections. Chris shares insights on transparent gig work practices, his real estate theory of humanizing tech, and how DLIVRD offsets carbon impact through smart routing and eco-projects. A must-listen for founders, tech innovators, and purpose-driven business leaders.

About the Guest:
Chris Heffernan is a logistics innovator and the founder of DLIVRD, a white-label delivery service transforming catering logistics through automation, ethical gig work practices, and environmental consciousness. Chris is passionate about empowering drivers, elevating service through tech, and blending automation with heart.

Key Takeaways:

  • "If this, then that": A smart test for automating only what makes sense.

  • Human connection still drives brand loyalty—even in AI-driven logistics.

  • Transparent gig practices build trust and empower delivery partners.

  • Sustainability isn’t optional—DLIVRD offsets carbon for every mile driven.

  • Real innovation starts with understanding real problems—like craving a cheesesteak!

Connect with Chris Heffernan & DLIVRD:

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Sana, Avik Chakraborty

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